Trust
Dispute policy
How we handle a disagreement about participation, and what happens when a payment is disputed with a card issuer.
Last updated: 8 September 2026
This document is a working draft prepared to match how Rep This Brand actually operates. It is pending final review by the owner and a qualified attorney before launch.
Raise it first
Most issues are a misunderstanding about what a campaign required. Contact support with the campaign name and what happened. We will ask both sides for their account.
Participation disputes
If a business does not confirm participation, an ambassador may ask for review. We look at the campaign requirements as published, the materials released, and the recorded participation history. Compensation is released only for qualifying participation.
Card disputes and chargebacks
If a business disputes a campaign payment with its card issuer, the campaign is marked as disputed and further payouts on that campaign are paused while the dispute is open. Stripe decides the outcome of the card dispute.
Fraud and misuse
Fabricated participation, fake accounts, or misuse of brand materials can result in withheld compensation, removal of a campaign, or suspension of an account.
Decisions
Dispute decisions are made by a person, not by automation. We will tell you the outcome and the reason.